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Complexity is your 🚀 not a roadblock.

How to turn uncertainty into your competitive advantage

Career Advice: Know what kind of problem you are facing

Decoding Complicated vs. Complex: The First Step to Mastery 🌟

Navigating today’s world requires understanding the critical difference between "complicated" and "complex." Consider this: assembling a computer is complicated—it involves many parts that follow a predictable pattern, allowing experts to replicate results reliably. In contrast, managing a business, parenting a child or leading a team is inherently complex, involving unpredictable interactions and outcomes that defy straightforward recipes. Grasping this distinction is crucial for leaders aspiring to excel in an ever-evolving landscape.

From Complexity Novice to Informed Leader 🚀

It’s common for organizations to initially stumble with complexity, often defaulting to rigid, top-down decisions, slow reactions to market changes, and suffering morale. The leap forward involves becoming ‘complexity aware’—recognizing the intricate, interconnected nature of operations and starting to adopt strategies that embrace these realities. For instance, a retail chain might empower local managers to make decisions tailored to community needs, enhancing agility and effectiveness. This approach, exemplified by companies like lululemon, can transform challenges into strengths.

Achieving Complexity Proficiency 💡

As organizations evolve, they progress from merely recognizing complexity to mastering it. This proficiency involves incorporating sophisticated strategies like predictive analytics and adaptive leadership. It’s about empowering everyone with real-time data and decision-making autonomy, cultivating a workforce that’s resilient and responsive. Creating a customer-centric ecosystem that leverages feedback for continuous improvement is crucial. This proactive stance helps anticipate and meet customer needs effectively.

The Path Forward: Thriving Amid Complexity đŸŒ±

Transitioning from complexity awareness to proficiency is not just about survival—it’s about thriving. It requires fostering a culture of continuous learning, openness to innovation, and valuing the emergent properties of complex systems. Organizations that master this approach can navigate the unpredictable currents of today’s business environment with agility and confidence, transforming potential challenges into opportunities for growth.

Leaders play a pivotal role in this process, creating an environment where complexity is seen not as a barrier, but as a catalyst for strategic thinking and operational excellence.

If you’re feeling overwhelmed by this topic, you’re not alone. There’s a path forward, with practical tools and frameworks available to guide you. More insights on harnessing complexity will be shared in the coming weeks, so stay tuned!

Couch Moment

Couch Moment will be answering questions on your workplace woes and predicaments. The phone lines are now open, submit your burning questions here.

Tell Me Somethin’ Good

Tiffany Haddish Death GIF By NETFLIX

We love a healthy debate.

Drop everything and go listen to this conversation from the ProducTea podcast about whether or not companies should use calendars (skip to 16:00). It’s a fascinating back and forth and it has really got us thinking


  • We love to work effectively and efficiently with others and technology can empower collaboration

  • We also believe our time is so valuable and we give it away too easily

  • We love the idea of forcing people to have conversations about how to best use their time

  • We love transparency but we do not love the game of calendar Tetris and the energy that goes into “protecting your time”

We see compelling arguments on both sides. Perhaps its not so black and white and there is a third option that is linked to how a company’s culture drives calendar behavior? If time management is an articulated and lived company value then calendars can be used as a collaboration tool instead of a gate keeper. Also, none of this is possible without a productive meeting culture which as we reported a few weeks ago 72% of meetings are ineffective, so we have some work to do.

The good news is people are talking about how we can work better together and we are all in on workplace transformation.

Weekly Poll:

What's your take on visible work calendars?

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Click Worthy Gems

 đŸŽ§ A conversation with a neuroscientist about the science behind manifestation and why kindness and compassion increases our chances of survival.

🎓 If you haven’t listened to Jerry Seinfeld’s Duke commencement speech yet, you’re missing out. He urges graduates to find fascination instead of passion, pay attention to work & love and to never lose their humor. It’s the ultimate pep talk.

đŸŽ¶ Work Therapy Playlist to get you through your 9-5. What songs are we missing? Reply to this email and send us your recs!

Weekly Mind Shift

Catch up on Work Therapy Episodes

🎧 Burnout is Real and How We are Coping With It. Hint: Not Taking Ourselves Too Seriously is Key

🎧 Being emotionally healthy is an underrated “competency” in the workplace and how alignment is possible even in disagreement.

🎧 Aligning Personal and professional Values The essence of integrated leadership and the fluid nature of mindset shifts.

Work With Us

If you are feeling the pain of change or lack thereof in your organization, drop us a note to learn how we might help.